Meet Our Staff
Internet Sales Manager
Service & Parts Writer
Parts & Service Director
Feb 23, 2020
Jerry Ward Autoplex was very helpful in helping find our...
Jerry Ward Autoplex was very helpful in helping find our 2018 Nissan Murano.Russ and Norman went the extra mile and made sure we were happy with our new vehicle.My wife and I highly recommend you give Jerry Ward Autoplex a try for your next vehicle purchase !!
Feb 22, 2020
It was the best experience I've ever had at a car lot....
It was the best experience I've ever had at a car lot. Chris was super friendly and knowledgeable about the vehicles we looked at. We got off work at 4 in Paris and they stayed over to help us purchase our beautiful Dodge Dart. They even had the vehicle we wanted to see pulled to the building waiting on us to get there. Tim worked with us to get us the best deal possible during financing. We even left with a full tank of gas; I've never had a car lot do that before. Thank you so much Jerry Ward Autoplex, we will definitely be return car buyers!
Feb 22, 2020
Tony and Tim were very helpful and kind. They made my car...
Tony and Tim were very helpful and kind. They made my car buying experience very fast and easy! I'll definitely come back to Jerry Ward Autoplex in the future!
Feb 22, 2020
Thank you Tony and Jerry Ward team for helping me drive...
Thank you Tony and Jerry Ward team for helping me drive off with a dream vehicle. I appreciate the hospitality of this team. It is a great feeling to be able to drive 4 hours and deal with honest and professional vehicle sales teams. Thanks - WBH
Feb 21, 2020
Norman is awesome to work with. He is so helpful and did...
Norman is awesome to work with. He is so helpful and did everything necessary to make sure I got the deal I needed.Thanks Norman!
Feb 19, 2020
The process was really easy. It didn’t take all day to...
The process was really easy. It didn’t take all day to make a deal. This is a great place to do business and will always start here.
Feb 18, 2020
Phenomenal customer service and competitive pricing. We...
Phenomenal customer service and competitive pricing. We love to buy local. Jerry always goes above and beyond to get the deal right. Best dealership around!
Feb 15, 2020
Excellent customer service. Tony was a joy to work with....
Excellent customer service. Tony was a joy to work with. We are very satisfied and excited about our purchase. We will definitely come back..all the way from Missouri. 😊
Feb 11, 2020
Had a great experience at Jerry Ward Autoplex got exactly...
Had a great experience at Jerry Ward Autoplex got exactly what I was looking for thanks to Norman Lee Matt Dunn ,Tim Long & Jerry Long
Feb 10, 2020
Get place very friendly people working there. I love my...
Get place very friendly people working there. I love my beautiful 2015 chevy equinox lt. Everyone there are so friendly and polite. Thank you so much
Feb 10, 2020
Always great service. Wonderful people to do business...
Always great service. Wonderful people to do business with. Highly recommend Jerry Ward's for buying or having your vehicle serviced. Looking forward to doing future business.
Feb 06, 2020
NUMBER ONE IN USE CAR SALE. VERY NICE TO THE CUSTOMER, AND THE PRICE IS OK .AND WILL MY FAMILY ABOUT HOW GOOD THE SALE PEOPLE ARE TO YOU.
Feb 03, 2020
Best Experience Ever!!!
I reside in Nashville, Tn and reach out to Jerry Ward Autoplex my salesman was Mr. Norman Lee he did everything in his power to meet my needs to help me get my 2017 Chevy Malibu. Special thanks to;Norman Lee, Jerry Ward, Todd Petty, and Tim Long
Jan 28, 2020
I would like to Thank Tony Dobson and Jerry Ward Autoplex...
I would like to Thank Tony Dobson and Jerry Ward Autoplex for making me feel like family. I Love my new Mitsubishi Outlander! Great Place!
Jan 28, 2020
I had a wonderful experience at Jerry Ward Autoplex. Mike...
I had a wonderful experience at Jerry Ward Autoplex. Mike and Tim were very helpful and I will definitely be back for my next vehicle purchase!
Jan 26, 2020
Jerry Ward autoplex helped me find the vehicle I was...
Jerry Ward autoplex helped me find the vehicle I was looking for, the sales staff was very helpful in assisting me to find the a good quality vehicle within my price point.
Jan 24, 2020
Great people they went out of their way to find the car I...
Great people they went out of their way to find the car I wanted and went a long way to get it I would highly recommend them
Jan 21, 2020
Awesome people to work with! Met our needs and went above...
Awesome people to work with! Met our needs and went above and beyond to make our trade possible! Thanks for making our purchase a little less stressful.
Jan 21, 2020
Great doing business with Mike,Tim,Matt and Jerry.
Dealership has a good reputation and they did not disappoint us. Very nice and easy to work with making this car trade. Very pleased.h
Jan 20, 2020
Easy process and Got the payment we needed and excellent...
Easy process and Got the payment we needed and excellent people to work with. Would buy from again. They even went above expectations!!! Thanks guys !
Jan 20, 2020
Love Jerry Ward Autoplex! Tony, Matt, Todd were great to...
Love Jerry Ward Autoplex! Tony, Matt, Todd were great to work with. Wouldn’t trade anywhere else! Just like dealing with old friends. Thanks for the opportunity.
Jan 17, 2020
Had a great time working with a great team. No pressure,...
Had a great time working with a great team. No pressure, no rush. They stayed within our criteria for a vehicle and we found one that we are happy with. People are friendly and focused. We will be back in the future. Thanks guys.
Jan 09, 2020
Pleasant and easy! Amy, Mike, and Matt were awesome!...
Pleasant and easy! Amy, Mike, and Matt were awesome! Thank you Matt for not kicking me out of the store. Hahaha.. Great service! Thank you
Jan 08, 2020
Great group of people! The team worked with me on my...
Great group of people! The team worked with me on my trade in. I received a fair price on my new GMC Acadia as well as for my trade in. First time I have left a dealership feeling good about deal I made. Thanks Chris, Matt, and TIm for your help and hospitality!
Jan 08, 2020
They were so helpful during the whole process. I had a wonderful experience. I have know three of the employees a long time. Wonderful service all the way around.
Jan 01, 2020
Couldn’t have asked for a more helpful and professional...
Couldn’t have asked for a more helpful and professional salesman than Norman Lee, at Jerry Ward Autoplex! He went above and beyond any expectations and found the perfect vehicle that to fit my needs!! Thank you, Norman! I’ll definitely be back!!!
Dec 31, 2019
Go see my friends at Jerry Ward in Union City. We had a no hassell purchase with them on my new 2019 Santa Fe. Customer service was excellent!!
Dec 28, 2019
Bought 2018 Nissan Murano
I really like their car. Mark Breeden is a personal friend of mine and is a man of integrity and makes people feel welcome and important.
Dec 28, 2019
Great people. They worked hard to get me what I wanted....
Great people. They worked hard to get me what I wanted. So thankful and very excited that I got to drive off in my 2017 GMC Terrain. Big thank you to all of them.
Dec 26, 2019
Great group of people!!
I love the hard work that everyone did to help make my purchase of my new truck possible. Mark, Matt, Tim, Todd, Jerry and anyone else behind the scenes...thank you gentlemen. Top notch service!!
Dec 19, 2019
Very helpful and Friendly!!
I was looking for a SUV!! Mike Akers was very helpful in helping us to find a Great vehicle. I would recommend anyone to check out this dealership!!
Dec 13, 2019
What a great group of guys to work with. Norman Lee, Tim...
What a great group of guys to work with. Norman Lee, Tim Long and Matt Dunn were awesome to work with. Love my 2017 Envision!
Dec 10, 2019
This is my second vehicle to buy from this dealership. As...
This is my second vehicle to buy from this dealership. As soon as you walk in the door, great customer service begins! Mike has been very easy to work with, and goes out of the way to make sure everything is perfect! Thanks Jerry Ward Autoplex for being the Best!
Dec 09, 2019
Everyone at Jerry Ward Auto is extremely helpful and...
Everyone at Jerry Ward Auto is extremely helpful and kind. They make buying a car smooth and very easy. I will be back again for my next car.
Dec 06, 2019
GREAT CUSTOMER SERVICE!!!!
I absolutely love Tony Dobson. He made sure I got the vehicle I wanted. No hassle and no stress. They also have an excellent team and friendly staff.
Dec 05, 2019
Always a pleasant and easy experience at Jerry Ward. If...
Always a pleasant and easy experience at Jerry Ward. If you are looking for a vehicle (used or new) these guys can help you out! Norman Lee is an excellent salesman and has always treated us like friends. We never feel rushed or pressured which is one of my favorite things about this place. Jerry Ward, Matt Dunn, and the finance guy Tim Long all work well, along side Norman to get us in the vehicle we select for the best possible deal! We have bought several vehicles from this place over the years and they have earned our continued loyalty.
Dec 04, 2019
We had a great group of people to help us as we bought our next car. I would highly recommend them. They were not pushy at all!
Nov 29, 2019
Great service and friendly staff
Easy to deal with. Staff was very friendly and got me the deal I was looking for. Will definitely call again when I need another vehicle
Nov 29, 2019
I'm so thankful and appreciative for Russ's help and...
I'm so thankful and appreciative for Russ's help and commitment for making sure I found the car I liked the most. Very humble and committed to the customer's needs and demands. I'll always request him and Jerry WRs Autoplex for my Automotive needs!
Nov 27, 2019
Bought our car from Tony. He responded immediately to my inquiry, and we made the deal over the phone, pending inspection and driving of the car. The car was in Perfect shape. We had to travel some distance and Tony made sure it was not sold before we arrived, even though others were looking at it as we drove up.
Nov 20, 2019
Great dealership and staff
Great staff. Went out of their way to help you pick out a great vehicle. Russ Thomas and Jerry ward was super nice and friendly.
Nov 18, 2019
Awesome Buying Experience!
Thank you to Matt Dunn and Todd Petty. What an awesome experience we had buying this vehicle. You guys are great! I will definitely be back to buy our next vehicle.
Nov 14, 2019
Best prices, best service, and best quality and condition...
Best prices, best service, and best quality and condition hands down. Not my first purchase from Jerry Ward and certainly won't be the last. Thank you Jerry, Tim, Norman, Amy and everyone! Completely satisfied as always!
Nov 14, 2019
An amazing group of people at Jerry Ward's Autoplex! Everyone was extra friendly and eager to help and please the customer. Thank you Jerry Ward and Tony Dobson. Thank you to everyone that helped make our purchase an awesome deal. I will definitely return to Jerry Ward's for my next purchase! 😇
Nov 12, 2019
Buyer from long distance
I came from 500 miles away and had pre negotiated a trade in. Everything went very smoothly and am very happy with the transaction. No surprises.
Nov 12, 2019
Thank you for making buying a car easy!! I am very happy...
Thank you for making buying a car easy!! I am very happy with my new to me car. Everyone that we talked to was helpful
Nov 11, 2019
Friendly, Reliable, and Organized
The dealership had a strong team that helped us find the car of my dreams. They not only helped me get a great deal on my warranty but also explained the process of purchasing a car easy enough for my husband and I could understand it. I highly recommend this dealership for beginners in buying a car or anyone looking for a great deal.
Nov 08, 2019
I returned to Jerry Ward's autoplex from middle TN for a reason. Best service, Best prices, Best dealership! Theres no where else I'd rather go. I bought my first car here and this is my second!
Nov 08, 2019
Helpful, caring employees
Very helpful and quick with getting me in for a test drive. Explain details of the car and made sure the car was cleaned to my liking before leaving. Employees truly care about getting you into the right car for you.
Nov 07, 2019
very honest people and is not pushing you into buying and lets you take it for a test drive because they let me drive to where my husband work place to let him look which was probably 20-25 mile round trip and taking my son there about his truck and they have some of the top of the line vehicles and very friendly
Nov 07, 2019
Jerry Ward prioritizes customer satisfaction over...
Jerry Ward prioritizes customer satisfaction over employee commission, which is what separates the company from the competition. That effective strategy is key to continued success.
Nov 07, 2019
Quick and easy!
My husband and I went in today after looking for a few weeks online. Tony made things SO easy and quick! He answered any and all questions we had and made sure everything was what we wanted. Tim Long also made the financing part extremely easy and painless, while being hilarious as well! So happy with our entire experience!
Nov 01, 2019
Amazing experience with these guys! They really define...
Amazing experience with these guys! They really define customer service! Stayed with us through the entire process and then some! Highly recommended! Love our caravan!
Oct 31, 2019
The staff at Jerry Ward are beyond helpful. They went...
The staff at Jerry Ward are beyond helpful. They went above and beyond to help find my wife the right vehicle. Norman Lee stayed on top of the process communicating daily with me until we made a deal. Matt Dunn helped getting me the best price possible and Tim Long made financing a breeze. I would definitely recommend Jerey Wardbfor you car buying needs
Oct 30, 2019
Looking for a particular model of car in a certain price range. Found what we were looking for online. Condition of the car, friendliness of the personnel and overall experience made the total 4 hour round trip drive worthwhile.
Oct 29, 2019
I wouldn't go to any other dealer.jerry ward has went...
I wouldn't go to any other dealer.jerry ward has went above and beyond on all my purchases over the last 3 years.ive purchased 4 chevys and a Harley davidson and couldn't ask for a better service or sales team.jerry ward will always be my go to
Oct 26, 2019
Another Great Experiment
My family has been buying cars from them from years, whether it's for us or our children. Jerry Ward & Norman Lee always make the experiment a enjoyable family affair showing us the inventory or finding the perfect vehicle to fit our needs. Once again thanks for your professional sales knowledge, and patience when dealing with us or our children, and the always great deals.
Oct 25, 2019
Amazing Professional Service
Norman Lee went beyond excellenant customer service, he found the best rate for me when most salesman would have just found a rate and recommended it! The way he listened to my needs and made my purchase of a vehicle the best yet! The finance manager Tim Long and his professional knowledge in helping with the sign off was so easy. I personally gurantee this dealership for all your vehicle needs!
Oct 18, 2019
Sales,customer service makes a great experience.
Great selection of automobiles to choose from. Friendly staff to work with from being to the end of the sale. Staff explains all the paperwork from being to end. They make buying a auto hassle free. Have a service department ready to take care of all your needs.
Sep 24, 2019
Friendly and Easy!
My husband and I were recently put in a position of having to purchase a new vehicle. Without having a downpayment saved, the stress was extreme! We called Mr. Norman Lee and he reassured us that all would be well! He & the team at Jerry Ward Autoplex, worked around the clock to help us secure financing at an affordable rate! We couldn't be more happier with our purchase and we'll definitely be back in the future!
Sep 24, 2019
These guys worked really hard to get me into the vehicle I wanted and a payment I could afford. Great atmosphere, knowledgeable and friendly staff.
Sep 22, 2019
After two deer totaled my vehicle, I was able to purchase a car from Jerry Ward in just a short amount of time! I loved the full tank of gas once the car was purchased!
Sep 14, 2019
Jerry Ward is the place to go! They treat you right!
This was an easy biuy! Todd went above and beyond for us ! Thank you so much Todd and the team at Jerry ward Autoplex! This is the 2nd car we bought from them and will continue to go to them for our auto needs!
Sep 12, 2019
This is our second time buying from Jerry Ward. Had a great experience both times. Mike Akers, Matt Dunn, & Tim Long will help you out anyway they can to ensure you get something you want. Thank y’all again
Sep 08, 2019
I had a wonderful experience buying my car. Todd was very helpful and patient when answering all my questions. Tim was also very helpful and made me feel very comfortable. I would recommend these guys and all the team there.
Sep 06, 2019
GREAT TO DO BUSINESS WITH
This is the best place to come for people that do not like to buy NEW vehicles. Jerry Ward and Tim Long were both great and easy to do business with. Local, home grown, down to earth, helpful and appreciative of every single customer. Not to mention, the best variety and choices of vehicles anywhere.
Sep 06, 2019
GREAT EXPERIENCE ONCE AGAIN!!
ALWAYS THE BEST EXPERIENCE! The people there are wonderful! This is the third vehicle I have bought from them! I will only buy from them! Best dealership in town!!
Sep 03, 2019
Had the best service. They were able to get me a deal on a vehicle. Mark Breeden and Tim Long were great. You felt welcome to be there, unlike so places. Highly recommended!
Aug 30, 2019
Will definitely be coming back in the future!!
Best dealership I have ever dealt with, hands down! Excellent and prompt customer service, super friendly employees, and a great selection of cars with awesome deals! Norman Lee was so helpful with the whole process and very patient and honest about any questions I had. Not once did I experience any pressure to make a decision I wasn't comfortable with. I can't recommend this dealership enough! Thanks again to everyone at Jerry Ward Autoplex in Union City for your time and assistance!!
Aug 30, 2019
Best all around experience
Thanks so much for making our car buying easy, there was absolutely no pushy salesman who on our heals. This was probably the easiest purchase we have made. Thank you Mark Breeden for your time an dedication.
Aug 23, 2019
Matt Dunn and mr Jerry
They are amazing dealerships and was extremely happy with everything. They went above and beyond to get the exact truck I wanted customer for life
Aug 10, 2019
A+ dealership hands down
After hours and hours of going back and fourth with banks Tony pulled through as always and was able to get our payments where we wanted it. He makes buying a vehicle a breeze!! Thanks again, Tony!!
Aug 07, 2019
Norman Lee, Tim, and the crew at Jerry Wards were absolutely amazing! They truly made this experience awesome! New Van.... HAPPY CUSTOMER! We are thankful!
Aug 06, 2019
The place to go for the best deal
Jerry Ward Auto Sales is where I have bought my last 3 cars. Wouldn't go anywhere else. Norman Lee will find the car you are looking for and Tim Long will find that best finance deal. Everyone will go out of their way to help you. Jerry Ward is the greatest.
Aug 05, 2019
Great sales team
We had a great experience purchasing our new vehicle from the test drive to financing all the way to signing the papers. Norman Lee was very informative and ready to answer any questions. They were not pushy at all and allowed us time to think about our purchase.
Aug 01, 2019
Excellent customer service
I am highly satisfied with my experience at Jerry Ward. Norman Lee (salesman) worked diligently to ensure that I was satified with the vehicle, as well as the purchase price. Buying a car can be challenging, but they went above and beyond to ensure my expectations. All of the staff were awesome. They worked efficiently to make the entire process as smooth as possible. I will not hesitate to do business with them again. I will definitely refer my friends and family. Thank you to all of you!!!
Jul 29, 2019
Good people to work with. Seems honest about what they say. Clean vehicles up to date on service. Gives a good trade in value and works fast!
Jul 29, 2019
Good price clean vehicle friendly service was not pushy at all left with a tank of gas and an extra key. Fair dealers with no deception. I enjoyed the experience
Jul 18, 2019
Russ Thomas and Jerry Ward did everything they could to help me and they finally got me in the car I wanted! I am so thankful for them and appreciate them very much! I would recommend them to anyone who is looking for a new car!
Jul 12, 2019
Fast & Easy
My family has used Norman Lee as our vehicle man for years. He's trustworthy, loyal, friendly and an all around great man. He will do whatever he can to get you a great price on a great vehicle!
Jul 02, 2019
I came in on a Monday night right before close and talked to Tony about getting me in a new vehicle. I didn't think I would be able to get one. Tony did what he does and got me in a vehicle. I'd recommend buying a car from him. He's a good guy at a great place full of great people. Jerry Ward's Autoplex will get my business from here on out.
Jul 02, 2019
Was very pleased with the help. Friendly and courteous, worked with us to meet our needs and what we were looking for. Would recommend them to anyone looking for a car to buy. Thank you Mike Akers for all your help. William and Tracy Moran
Jun 21, 2019
Excellent service;was professional,personalable, friendly,would recommend this dealership to others.Thanks to Mr. Jerry Ward and Mr. Tim Long for their excellent service.
Jun 21, 2019
Best experience could not have been better!
Everything about Jerry ward autoplex is amazing! I would not and could not be driving my dream vehicle right now if it wasn’t for them! Matt Dunn, Norman lee, Jerry ward, and tim long all went way further than above and beyond! I recommend to anyone near and far. If you haven’t been to see these guys your missing out! #dontdreamitdriveit That hashtag is true! I’ve been dreaming about having it and now I’m driving it thanks to these awesome guys!
Jun 11, 2019
We had a very pleasant experience with Jerry Ward Autoplex. Norman Lee was very nice and knowledgeable about the vehicles we were inquiring about. Tim Long took good care of us with our paperwork. They both were friendly and helpful. And Jerry Ward is always a pleasure to deal with. He has been great to us with every deal. I highly recommend Jerry Ward Autoplex!
Jun 08, 2019
Took time to make sure my needs were met.
Matt Dunn is a great sales manager. They will go out of their way to help you. They want to be sure that you get the car that you need.
Jun 08, 2019
Todd was very helpful and went above and beyond to find the right vehicle for our needs. We appreciate the excellent service! We highly recommend Jerry Ward Autoplex!
Jun 08, 2019
Matt Dunn and Russ Thomas are the best in the business!
My family have always gone to Jerry Ward, they are the best and very professional. Matt Dunn and Russ Thomas are the best! Very satisfied!
Jun 07, 2019
This is the 3rd vehicle I have purchased from Jerry Ward Autoplex. Working with Mike Akers, Matt Dunn, Tim Long and Jerry Ward couldn't have been any easier. No hassle.
Jun 07, 2019
2012 Chevy Tahoe
Told them what I wanted and that’s exactly what I got. I highly recommend this dealership for your next vehicle purchase. I hope to do business with them again.
Jun 05, 2019
Amazing salesman and amazing services, great prices!
If your looking for a great deal on a vehicle this is the place to go! Certainly will work with you on getting you what you need in your price range!
Jun 05, 2019
Buying a used car
It was personal quickly price was good very friendly salesman and in the financial dept Tim explained everything i was very satisfied I would definitely recommend Jerry Ward
Jun 01, 2019
This experience was fast and easy, the staff were friendly and eager to help. Russ and Matt went above and beyond to ensure I got the best deal possible. Tim was so easy to work with and made it a very pleasant experience.
May 30, 2019
No one here tried to force you in to buying anything. They provided help and thought for any questions that we had, and they made the process quick and easy for us. I will definitely be going back in the future!
May 21, 2019
Excellent customer service, polite salespeople, and service after the sale has been good. Happy with the deal made and felt good leaving the lot. Excellent
May 18, 2019
Wonderful and kind people that are helpful and know what you want and provides you with your perfect match in a auto. Fast and efficient
May 13, 2019
Great place to buy a vehicle
If you want a vehicle I would highly recommend going to Jerry Ward great friendly people who get you in what you want Russ Thomas is the man to see
May 09, 2019
Jerry Ward Dealership is definitely for the people. They went above and beyond the call of duty. Russ Thomas was the best salesman. I really appreciated his time and concern in helping me select my new vehicle and helping me with my financing. I would refer anyone to this dealership and to Russ Thomas as a A1 salesperson.
May 06, 2019
We dealt with Mr. Jerry himself. Responses to questions were answered quickly and thoroughly. Tim took care of our paper work. It was ready and waiting when we arrived. I can’t say enough good things about our experience. I would recommend them to anyone who appreciates no hassle buying with outstanding professionalism. David & Amy Buschmann
May 02, 2019
Jerry Ward AutoPlex is the BEST
Our first purchase with Jerry Ward AutoPlex and it was awesome. Thank you Tony Dobson for taking care of us. The customer service was fantastic. We had to drive about 110 miles and when we arrived everything was ready for us.
Apr 30, 2019
Everyone was so nice, friendly, and respectful. We were not pressured into buying anything. We Will definitely go back when we need a new car.
Apr 30, 2019
The service we had was good and we were treated like valued customers. They gave us all information that we needed to make a decision that we were comfortable with. We were not pressured and every person we dealt with was very nice. They were polite, professional and efficient and had our best interest in mind.
Apr 29, 2019
They will treat you with respect and get you what you want
Norman is so pleasant, and helpful. Easy to work with. Hes my go to guy when I want to buy!. Matt Dunn very helpful and easy to talk to. Tim long very smart with what he does. Makes things easy . I'm a repeat customer.
Apr 29, 2019
Overall experience was just excellent. Treated us as special guests with awesome hospitality. Salesman Tony Dobson was outstanding in his care for our needs. Sales Manager Matt Dunn was also on point. Thank you Jerry Ward Autoplex.
Apr 28, 2019
After going to countless dealerships Jerry Ward Autoplex by far exceeded our expectations. We were able to find the perfect truck for us thanks to Norman Lee and never once felt pressured. We will definitely be back in the future.
Apr 11, 2019
Great people to do business with. They will help you get a great deal on an nice dependable vechical. They helped me with every step of getting my new car and any questions I have had. Thank you so much Jerry Ward Autoplex.
Apr 09, 2019
We went to Jerry Ward after having a pretty bad experience at a different dealership. I'm glad we went through that because it made this process even better for us. Tony really helped keep us informed and did his best to make sure we had the best deal possible. 5 stars isn't enough. Being part of the Jerry Ward family means 10 stars.
Apr 06, 2019
Buying my daughter her first car
Want to think garret and Jerry Ward Autoplex for making an easy transaction my daughter was feeled with great joy when they pulled up to dealership and saw the car we bought her great service
Apr 06, 2019
The experience was very good and very friendly and helpful.
I gave an excellent rating because of the friendliness, helpfulness and knowledge that the salesmen had of their cars on the lot. They were not pushy and the ease of going through the process of the paperwork was great. Everyone knew their cars and their job so everything was done with ease and they made you feel like family.
Apr 04, 2019
They have a very Friendly staff that is very easy to work with and up front on their deals that they are offering as well as doing everything possible to make the deal work
Apr 02, 2019
Working with Tony Dotson was pleasant, no pressure, easy transaction. I would usually rather be whipped with a piece of barbed wire than trade vehicles. The wife and I had a great experience with Tony and the guys there. Selection was great, and we found exactly what the wife wanted. Would trade with Tony again.
Apr 02, 2019
Trying to find the right car can sometimes be quite difficult. Thankfully, i had a wonderful experience at Jerry Ward in union city. Mr. Norman Lee was able to match me with the perfect car that fits my everyday lifestyle. Comfortable, easy on gas, and just the right size! Mr. Matt Dunn was very pleasant and greeted us the moment we came through the door. Also, Mr. Tim Long, was a big help for us today. He worked quickly to help me get my hands on my dream car. I just want to give a huge thank you to everyone who helped me with my purchase!
Mar 29, 2019
Great dealership to work with. Norman Lee, Tim Long and Matt Dunn made this a pleasant transaction. Felt this was an honest deal with no pressure. We also bought a vehicle from them last year and were so satisfied with the quality of service we came back again this year.
Mar 29, 2019
They were very helpful with finding a vehicle that I was looking for and in my price range! Great service. Awesome employees! 100% would recommend Jerry Ward Autoplex.
Mar 25, 2019
Every one in the dealership was friendly even the ones I didn’t deal with vehicle is what I wanted , price was good , trade in was a good fair price very helpful in all parts of the deal. Thank you
Mar 13, 2019
Easiest Car Deal Ever
From beginning to end, we were pleased with the vehicle, the deal, and the guys at Jerry Ward Autoplex. We just bought a GMC Acadia and dealt with Matt, Tim and Todd. All three are knowledgeable and friendly and went out of their way to make sure we were happy. Nothing like dealing with good local people who service what they sell!
Mar 11, 2019
Easy buying experience
Mr. Akers was very upfront and honest about the condition of the vehicle and answered all of my questions before I made the trip. He was helpful after the sale by sending the Carfax via email since I forgot to get a copy of it while I was there. Overall it was the least stressful and easiest vehicle buying experience I’ve ever had at a dealership. If you are in the market for a used vehicle I highly recommend you give Jerry Ward Autoplex a chance to earn you business. Everyone I dealt with at the dealership was very pleasant to deal with!
Mar 09, 2019
Salws staff were caring.
I have purchased many vehicles in my 67 years. I was prepared for the 'hard sell". Instead, I was listened to,and treated like an honored guest. I would DEFINITLY reccomend Jerry Ward dealership to others.
Mar 09, 2019
We appreciate Norman Lee, Tim Long, Matt Dunn, Todd Petty, and Jerry Ward! Norman Lee helped us find exactly what we wanted as a family of four. They not only sold us a very nice Dodge Durango. They worked with us to get a great price and interest rate. We highly recommend them for anyone looking for a new ride. Ask for Norman Lee and he will treat you like family.
Mar 03, 2019
They all went above and beyond any other salesman I have ever dealt with. I noticed a ding on the vechicle and before the end of the day they had it completely repaired. Very kind gentleman. They treated me as if I was family, not a customer. I will highly recommend this dealership to friends and family.
Mar 02, 2019
I met one of the salesmen on the lot while I was looking at a certain vehicle and the car sitting right beside it caught my eye. Norman informed me the information about the Mazda CX-5 and from there I took a test drive and fell in love with it. Norman and Jerry personally made sure that my deal was to my satisfaction. When working with Tim in finance, he made it very clear on what ppw was needed and exactly what I was signing. I would highly recommend Jerry Ward Autoplex.
Mar 01, 2019
Awesome customer service.
Toni was awesome helping me with every aspect. I would definitely go to him again for my next car. Everyone at the dealership was helpful.
Feb 23, 2019
Purchased a vehicle
purchased a vehicle from this dealership and was shown much courtesy and respect. Mr Jerry Ward and his staff made this purchase so easy and I felt very comfortable and they made me feel at ease and helped me with every detail and explained each aspect of the vehicle. Jerry and his staff dreamed it and now I am driving it.
Feb 22, 2019
Jerry ward, Best buying experience ive ever had!
Best place to ever buy a vehicle, if they dont have what you want, they will find what you want regardless of make, model, or color. They can get it. Best customer service ive ever had, quick and easy approval and nicest people you will ever meet work there. The best ones there other than jerry ward are russ thomas, tim long and norman lee
Feb 15, 2019
Very eager to help
They tried very hard to make me happy, and helped me get my vehicle at a good price. They took the time needed for me to be sure I wanted the vehicle.
Feb 13, 2019
Great buying experience!! 10 stars!!
Tony gave me the best experience during my purchase of my new Buick Enclave. He listened to all my questions and gave me real answers that made me feel comfortable to move forward with the purchase. Very good experience!! 10 stars if it would let me!! Thank you again Tony. I’ll buy from you again. Also Tim made the financing process a breeze!! Thanks again Jerry Ward autoplex!!
Feb 12, 2019
ALWAYS a great experience.
Outstanding customer service as always! The staff was INCREDIBLE to work with. They had a great inventory, and the price was right. Thank you to everyone at Jerry Ward Autoplex!
Feb 09, 2019
Experience at Jerry Ward
Very good experience in purchasing my car. Salesmen were very.friendly, nice, honest and very helpful.in every way. Helpful in finding the right vehicle to fit my need. I highly recommend them.
Feb 09, 2019
Best deals and salesman ever
The team at Jerry Ward Autoplex goes above and beyond to find the vehicle you want and at the payment you want. I highly recommend this dealership.
Feb 05, 2019
2 cars in 2 yrs.
This is the second vehicle I've purchased from Jerry Wards Autoplex. Mike makes it easy and affordable. The service is also great. That's a another reason why I bought my 2nd vehicle from there. The sales staff and everyone who works there are professional and friendly. They get 5 stars and they earned each one. Thanks for a great experience.
Feb 04, 2019
Amazing SUV Buying Experience
I just bought a new used SUV and Im SO HAPPY with my new vehicle! The staff are incredibly friendly and knowledgeable and there is an amazing selection of all types of vehicles! I appreciate the caring employees and honesty! I couldn’t have made a better choice, Thank you guys so much!!! Awesome dealership!
Feb 01, 2019
Making car buying easy!
Thank you Russ Thomas and everyone at Jerry Ward Autoplex for all that you've done for me getting me into my beautiful 2015 Rogue! Everyone is so nice and willing to help anyway they can to get you a new ride. I will recommend all my friends to you. Thank you again for making my experience so easy.
Jan 30, 2019
My husband and I returned to Jerry Ward when it came time to trade in the original vehicle purchased from them to trade up to our new SUV. From the sales team, finance, and management, our 2nd visit was the same great experience as our first! We would highly recommend anyone looking to buy their next vehicle to look no further than the fine folks at Jerry Ward Autoplex!
Jan 26, 2019
Buying a car
Awesome Staff an great service enjoyed being at Jerry Wards Autoplex. My Wife an I are very pleased with our Trooper. Will recommend this dealership to others.
Jan 24, 2019
Great place to buy your next vechile
If your looking to buy a vechile this is the place to go so stop by and see Russ Thomas great people and will treat you right
Jan 22, 2019
Very friendly they take their time and make sure you are happy with what you buy.Thanks Tim Matt and mike Akers for all your help
Jan 15, 2019
Felt like family
Garrett Quinn is incredible! Patient, knowledgable and caring about us as individuals, not just as customers. The entire staff from the Top Down does all they can to make this a pleasurable experience! I don't want to buy a car from anywhere else.
Jan 14, 2019
3rd car we have bought. Excellent service w/Norman Lee.
Always good service and help getting car and price you are looking for. Every car we have bought has been excellent condition with no problems. Norman Lee goes the extra mile to accommodate what you need and always helpful in suggestions. All employees friendly.
Jan 12, 2019
A dealership with deals! Very helpful staff and patient enough to work around my schedule. Very fair pricing on my purchase of this Sierra. Definitely will buy from them in the future!
Jan 11, 2019
Mike Akers is the man that helped me. He was very informative and went above and beyond helping me . Would recommend this dealership to anyone wanting to buy a car.
Jan 10, 2019
Great customer service
Thanks to Norman Lee, Matt Dunn and Tim Long for making this one of my easiest car buying experiences I have ever had . I rate Jerry Ward Autoplex top notch
Jan 10, 2019
I LOVE Jerry Wards Autoplex!!!
I love Jerry and Russ and I wouldn't do business with anybody else!!!! I'm very happy with my new car and the service cause they got me the car I wanted!!!
Jan 08, 2019
A positive buying experience!
Mike, Matt and Tim were great to work with and they made me feel comfortable and confident with my purchase. It’s refreshing to do business in a laid back but professional environment. I recommend buying from Jerry Ward Autoplex!
Jan 08, 2019
Fair, Honest and Helpful
They not only helped me get a new family vehicle but help me start building my credit to help me not just at their dealership but the rest of my life. Even though it would have been easier for them they didn't take any shortcuts and helping me finance my new vehicle.
Jan 01, 2019
This was by far the easiest car buying experience I have ever had! The staff really goes out of their way and does everything they can to get you exactly what you want.
Dec 31, 2018
The entire crew went above and beyond to make me getting into this vehicle a possibility. Great group and without a doubt is where I will be going from now on.
Dec 29, 2018
Easy no haste purchase
Great buying experience! It took me 3 weeks to decide, and they worked out all the details from a great deal to financing to extended warranty. Thank you to all the Jerry ward team!
Dec 27, 2018
Outstanding Customer service!
Norman Lee, Todd Petty, and Tim Long were all there to help me find a good reliable car at an excellent price! They crunched the numbers for me and did everything they could to help me out. They were all extremely nice gentlemen that were willing to maneuver the price any way they could. The best customer service I've experienced in a long time!!
Dec 25, 2018
Stress free shopping
Garrett and Matt made my whole car buying experience stress free. I told them what I wanted during my lunch hour, and by 3:00 I was approved and ready to go. I recommend them to anyone looking for a new car. They provided fast, friendly service! I never felt like a customer but more like family!
Dec 22, 2018
I want to say that Jerry Ward runs a quality business! His team is very friendly, helpful and knowledgeable! Tony Dobson did an outstanding job helping me with the purchase of this vehicle! Thank you Jerry Ward and Tony!!
Dec 20, 2018
Professional and efficient staff!
Mike, Matt, and Tim were all great to work with. They offered a great price for the car we purchased and offered a fair value for our trade in. We were well pleased with how efficient they were in completing the transaction.
Dec 19, 2018
Buying my new car
I was looking for a new to me car but not sure what I wanted, I looked on line at the Jerry Ward Autoplex page so I could compare cars in the comfort of my home. I had narrowed my choices down to two and made an appointment online. Tony immediately contact me to set up an appointment that worked with my schedule. After driving a couple of vehicles I made my decision and the Jerry Ward Autoplex team worked with me to make sure I got the very best price. My experience was easy and I'm very happy with my purchase. I would definitely recommend Tony Dobson and the Jerry Ward Autoplex team to my family and friends.
Dec 14, 2018
They went above and beyond to make sure I comfortable with making my purchase and satisfied with my vehicle. They truly care about the customer. Highly recommend!
Dec 13, 2018
Best automobile dealership!
Who would ever think we would buy 2 vehicles a week apart, but that's what we did. Super thanks to Matt Dunn, who sold me my last vehicle! Matt, Tim and Mike went above and beyond to make my husband and me happy! They deserve 5 star rating in my book!!!
Dec 09, 2018
Good experience at Jerry Ward Autoplex
I had no idea what kind of car I wanted to replacey car which was old and needing repairs The finance manager, sales manager and a salesman all worked together to show and describe several different makes and styles of autos. My young friend helped too, and I finally saw and drove a beautiful shiny black car with all the bells and whistles. This was a used car which drove and looked new, and the finance manager worked out a great deal for me Everyone was so patient and knowledgeable, which I appreciated as I had never bought a car without my husband before. Furthermore, service is A+. Thanks to all who helped me. I love my car!
Dec 03, 2018
Anyone within driving distance of Union City, TN, who is shopping for a new or used vehicle would be overwhelmed by the professionalism and courtesy of the staff at Jerry Ward Autoplex. Never have we been so welcomed and received sincere attention to our needs and wishes. The entire staff from the owner, Jerry Ward, sales manager, Matt Dunn, finance manager TimLong, and sales associate Norman Lee. The doors were opened for us, refreshments offered and we went to business. We told them what we were looking for and they had it in stock. Norman filled in the gaps where we lacked knowledge. The staff worked together as a cohesive unit in fulfilling our needs. Within 2 hours we drove off the parking lot with a 2018 Dodge Journey. We recommend to family, friends and acquaintancesee to put Jerry Ward Autoplex in your shopping experience. Joe and Barbara Watson
Nov 30, 2018
Great customer service! Always a pleasure working with the team at Jerry Ward Autoplex. Couldn't ask for a better experience. Highly recommend them for your future vehicle sales and/or services.
Nov 30, 2018
Car buying made easy
They made car buying easy. I don't know if I got the best price but based on research, it was a fair price. Our SUV was in mint condition. They could have sold as a new car.
Nov 30, 2018
Best Car Buying Experience
I went to Jerry Ward’s just to look after my car accident. Norman Lee was the salesman. He wasn’t pushy and explained everything that I needed and wanted to know. I never felt pressured and felt that I could really sit down and talk to him. His sales manager, Matt Dunn, answered every question I had. And I mean EVERY LITTLE QUESTION. Finally I went to the finance department where Tim Long walked me through all the paperwork and really helped me understand everything I was signing. Afterwards, the owner came and congratulated me on buying my new car. I don’t think I could ever buy from another place again! Everything was so easy and pressure free. I would recommend this dealership to everyone I know!
Nov 24, 2018
Best car dealership in town
I would like to thank Jerry Ward Autoplex and Russ Thomas for working with me. All the staff was very courteous and professional great people to buy a Vehicle from.
Nov 18, 2018
Great service and people to work with! Gave me a tint job with the truck and dealer came to my work and picked it up to get it done so I wouldn’t have to spend my time or money doing it!
Nov 14, 2018
Very nice to do businness with
Quick and very friendly. Russ was very helpful through the whole process. We came in and looked at a few cars and wound up with a 2017 accent. My daughter loves it. Would highly recommend this dealershop2
Nov 10, 2018
I highly recommend Jerry Ward Autoplex. I was able to do most of my paperwork on the internet. They made everything so easy. Filled my new car up with gas and it was ready for pickup.
Nov 09, 2018
I gave this dealership 5 stars for the following reasons. I pulled into the dealership just to waste 10 minutes until the store I was going to opened. To my surprise, out comes a salesman, named Norman Lee came out to my car. So I was first impressed that they were open so early. Mr. Lee did not push himself on me but rather, let me know that he would be happy to answer any questions I may have. I told him that I was not ready to buy a car yet but would like to look at particular Chevy’s. To make a long story short, they had a car that was in my price range, that I loved the look of and had more extra’s than I was expecting and still within my price range. Norman introduced me to the owner, Jerry Ward, who was quite pleasant and made a pot of coffee for me because I was a bit cold and the pot was empty. Come on, how many owners make you coffee and don’t ask someone else to fix it! Respect Jerry. Next was Tim Long, the money man. He took care of everything and then some. He bargained an extra percent off my interest rate, telling the loan company that I wanted to stay with them even though they weren’t the lowest. Tim got a great deal for me on the extended warranty and is going to the courthouse to get my plates, pay the taxes and get it registered. What in the world more could you ask for. when all was said and done, Norman explained how to use everything in the car with patience. I was very unfamiliar with a lot of the extras and had a lot of questions which Norman had all the answers to. To a huge thanks to everyone that helped me get a new car when I wasn’t actually in the market for yet. I love it!
Oct 25, 2018
Fantastic!! Couldn't be happier!!
They helped me find the perfect vehicle for my needs and were fair and patient with me. I couldn't be happier and I will be back for my next purchase in the future.
Oct 22, 2018
Tony and the other folks at Jerry Ward's make buying a new car easy! There was an excellent inventory to choose from and Tony helped us find exactly what our family needed.
Oct 20, 2018
Very informative and friendly
Experienced staff, fair prices, no bull just straight to the point. Informative and though friendly, not fake. Good experience overall. I would recommend them to my friends
Oct 17, 2018
Very helpful with me purchasing my first car
My mom has know Jerry for years and he has blessed us with every car we have had!! He is great, friendly, and he will not let you leave unsatisfied
Oct 04, 2018
The best Auto dealership around.....
Had the best experience with this company than any other dealership I have been to....They will get you a vehicle the best they the can by any means and they don't sugarcoat anything.....
Oct 01, 2018
It was great
I bought a truck from them and had to get something replaced and they were helpful and friendly. I would recommend them and they worked with me.
Oct 01, 2018
Professional and Amazing
The staff was very helpful and courteous. They were willing to go the extra mile in order to help. I will always go To Jerry Ward's Autoplex first when looking for a vehicle.
Sep 25, 2018
Bought a Dodge Charger
I would definitely recommend Jerry Ward Autoplex to anyone looking for a quality vehicle at a reasonable price. The staff is very helpful and do not pressure you at all. My salesman was Mike Akers but the other staff I dealt with were also very nice & helpful. Carol McCaleb Woods Milan, TN
Sep 25, 2018
Above and beyond
Overall a very great experience! Tony was very nice. Tim was very helpful. Everyone went above and beyond. They really exceeded our expectations. I would recommend them to anyone looking for vehicle.
Sep 20, 2018
Helpful staff. Answered all my questions. Made things easy to understand. Great variety of low mileage vehicles to choose from. Will be going back soon I hope.
Sep 16, 2018
Wonderful salesman and team I have ever experienced!!!!
Norman and Matt made buying a vehicle a quick and easy experience. I would recommend this place to everyone. Great vehicles to choose from and Mr Tim was a great finance man to work with and everyone was so easy to talk to. I will definitely go back for vehicles in the future!!! Jerry Ward is a great man and has great employees!!!
Sep 14, 2018
Bought a used Chevy truck
Best place to buy in West Tennessee. I’ve eould recommend this to anyone . Have bought all my vehicles her since 1983 .give100% thank you Jerry Ward
Sep 11, 2018
Tony got us in an out and into a bigger family car
My husband and I stay busy. With two kids with busy schedules and my husbands 12 hour swing shifts at a steel mill and on an ambulance we needed to upgrade our small vehicle into a family car. For our van needs we came to jerry Ward autoplex after talking with Mr Tony Dobson and he was so nice!! We were in and out and so happy with our purchase!! Very professional and down to earth guy!! Definitely will recommend this salesman and business to all friends and family!
Sep 10, 2018
Great customer service professional and friendly
We dealt with Tony and were in and out!! Got exactly what we came for! Down to earth and very friendly and professional !! Will gladly recommend to anyone!
Sep 05, 2018
100% worth the drive!
The employees were all very friendly and helpful in my decision to buy the jeep from their lot. I was initially apprehensive about buying a vehicle but they were able to work with the budget that I had in mind and made the entire thing a 5 star experience. I would highly recommend Jerry Ward Autoplex. The two hour drive was completely worth it!
Sep 02, 2018
Excellent dealership with a great staff
I would highly recommend Jerry Ward to anyone in the Union City area that is looking for a vehicle. The entire staff was knowledgeable, friendly and helpful while not overbearing like you find at most car dealerships. No one tried to pressure you into making a decision; instead, Mr. Matt Dunn, Mr. Tim Long, and Mr. Jerry Ward helped guide me towards the car that fit my needs and made the purchasing process as convenient as possible. I couldn't speak more highly of these guys and will definitely be doing business there in the future.
Aug 30, 2018
Dedicated, personal service
Upon entering Jerry Ward with a burden hanging on our heads of a total loss to our previous vehicle, Mike walked across the street and introduced himself with the friendliest smile. He stood in the heat on a Saturday afternoon and answered every crazy question we had, showed us every car we thought we might like, reviewed every price, and was the blessing we needed at this troubling time. We shared common interests, took advice from each other, and he was exactly what we needed that Saturday afternoon. He made my car buying experience pleasant, calming, and I would not hesitate for one second to buy from him again. Thank you for everything Mike!
Aug 30, 2018
These are some great folks.
Having known our salesman, Russ Thomas, for many years, we were confident that he would work for the dealership, and with us, to bring us together on a deal all of us were happy with. I know we are happy with the deal, even though we didnt need to spend as much as we did. We were able to work with the financial advisor in getting our payments to an affordable payment. Finally, when the owner cares enough for his customers that he personally comes on the scene to thank us for our business, that goes a long way, as well. Thanks, Jerry Ward, and your whole team.
Aug 30, 2018
Norman worked hard to get us a deal we were happy with, and he took the time to explain the options on our vehicle we purchased. Jerry was great to deal with. I will check with them first anytime I'm ready to buy a vehicle.
Aug 28, 2018
We had an awesome experience. Mr Tony was one of the best cars sales person I have ever dealt with. We definitely will be back.
Aug 21, 2018
thanks best car buying experience ever
I had been looking for a car for a while and I walked on to Jerry wards lot and seen the car I wanted. Took my car as a trade in and I was riding off the lot in just a few. I would 100% recommend Jerry ward to anyone!!
Aug 11, 2018
Dedicated to say the least!
I was looking for a specific make and model for almost a year; Mike stuck with me through the months until we finally were able to locate the exact vehicle I was looking for. I don't live in the area, but I will continue my business with Jerry Ward Autoplex. The friendliest service and best prices around.
Aug 04, 2018
Easiest buying experience
I purchased a 2015 Nissan Rogue and couldn't be happier and pleased by how nice it is. Tony Dobson made it so easy to purchase our vehicle. He went out of his way to help us get what we wanted. He did a excellent job with making the paperwork go smoothly and fast. Within no time we were driving off in our new car. Thanks, Tony for taking care of us!
Jul 26, 2018
An awesome experience
The salesman Tny Dobson done such an excellent job. Went out of his way to help and do all he could possible do. Very good work on our sales. Thanks also to Tim Long for helping with the payment that fit our budget
Jul 25, 2018
Great exlerience. Russ was awesome to work with. Got the car we wantwd and a great price. We will shop there again.We loved it so much.
Jul 24, 2018
Great Overall Experience
Tony was great salesman. It was a no pressure environment. Tim also assisted with finances and paperwork. We even had the privilege of working with Jerry Ward as well. All 3 of them made the experience enjoyable, and I would most certainly do business with them again.
Jul 21, 2018
In my experience, buying a vehicle has always been a time consuming, frustrating ordeal. Purchasing a vehicle at a dealership will never be my favorite thing to do but the guys at Jerry Ward Autoplex actually made it a little less horrible. Tony & Russ worked together along with the finance guy to get me the best deal possible on the vehicle I wanted. I drove away a very satisfied customer in the vehicle of my dreams. Thanks guys for the best car buying encounter I’ve ever had!
Jul 18, 2018
No fuss about Russ
I checked out the inventory and did on line credit app and was contacted by Russ. Russ explained how things worked and answered a lot of questions for me. When I was at the lot to look Russ was awesome and helpful. He sent me on a test drive and when I got back he told me exactly what I needed to get the car. The world needs more car salesmen like Russ.
Jul 14, 2018
Chevy Equinox 2018
They were absolutely amazing to work with. Made sure I had everything I needed to fit my lifestyle and even delivered my car to my house for me. Would definitely go back!
Jul 02, 2018
Sales team was easy and great to work with
The sales team took great care of us and made us a great deal on the car. Like they say don't dream it drive it
Jul 01, 2018
Great Attitude and People
Been knowing Jerry for a long time. Always upbeat and happy. Russ was a pleasure to work with and very helpful. Thanks Guy's! Watch out for that box of mints though. Lol
Jun 26, 2018
Mr. Petty was so helpful while I searched for a new car. He helped me explore all my options and find the perfect car for me. Mr. Long did a wonderful job explaining my finances and setting up the best, affordable plan.
Jun 25, 2018
Got what I wanted Day 1
My husband and I saw a vehicle I liked on Thursday afternoon and told them we would be back Saturday morning to test drive it. We had a deal negotiated, paperwork done, and driving out in our new vehicle before noon. Possibly the smoothest deal we've had anywhere.
Jun 15, 2018
good experience on a good deal
I was very glad to find what my wife and I had been looking for in a van. The dealership was good to work with me because I am in a mobility chair and require a lift on the vehicle to carry it around. They moved the lift from my trade in and put it on our new vehicle. They even provided the receiver required to mount the lift. They did a great job for us. Thanks goes out to Garret Quinn for our positive experience. Tim Long also did a great job on getting us a payment in our range. Thanks.
Jun 13, 2018
Went above and beyond!
Matt Dunn and the guys at Jerry Ward went above and beyond to help me purchase my jeep! I would definitely recommend giving them a call!
Jun 12, 2018
I would highly recommend Jerry Ward Autoplex. I have dealt with Jerry since 1990 on my vehicles and he is always a tremendous help in getting me the best deal possible.
Jun 09, 2018
Best Buting Experience
We are So Happy with our Vehicle Best purchase in vehicles we've ever made. Great team that goes the Extra mile to please the Customer !!!! Definitely a Repeat Customer Sincerely Thanks so Much😊
Jun 09, 2018
My recent purchase of my Land Rover was an excellent experience at Jerry Ward Autoplex!! They have an impressive selection of vehicles along with superior customer service!!
Jun 02, 2018
I wanted to get a car for my son as a graduation gift. The drive there took longer than the process! Everyone was friendly and it was a great buying experience overall. I won’t hesitate to come back to Jerry Ward Autoplex.
May 31, 2018
From looking to buying
Very friendly and efficient environment. I would definitely recommend to friends and family. This was my best buying experience as compared to many in the past.
May 30, 2018
Highly recommend Jerry ward for your car experience! Family friendly atmosphere. Tony Dobson was amazing he made sure I was 100% happy with my vehicle, very helpful and met all my car needs! Tim long was very helpful and made sure to take good care of us. This dealership is fantastic, very pleased to say I will from now on stick with Jerry Ward Autoplex and Tony Dobson as my car dealer!
May 30, 2018
Easiest experience buying a car I’ve had. Ever. Norman can make it happen bc he did for us! Mr. Dunn and Mr. Long stayed way past closing time to insure we left happy and satisfied! They have won my business for sure! Check them out for sure!
May 30, 2018
Excellent sales manager
I’m driving it, not dreaming!! Loving all the beautiful amenities and the smooth drive! I will be recommending Jerry Ward to everyone I know!
May 30, 2018
Fast, easy, affordable
Tony was our salesman, and he was absolutely fantastic. The dealership was easy to work with in general. We will definitely be back the next time we decide to purchase a vehicle. They were accommodating with my husband and I’s work schedules as well. Overall I would highly recommend Jerry Ward Autoplex to anyone who is looking for a vehicle.
May 29, 2018
It was actually a pleasurable experience buying a car from Jerry Ward Autoplex. Russ Thomas did an amazing job and I was not there all day long. I will definitely buy from them again.
May 27, 2018
The guys at the dealership were all extremely welcoming. They worked hard to get me a great price on my new vehicle. I could not have asked for better customer service.
May 26, 2018
In and out
We purchased a super clean pre loved f150 price was excellent ( worth the 2 hour drive).. was the fastest, easiest experience, Tim was quick and thorough on the paperwork and he helped get a great buy on a extended warranty. Tony went the extra mile from the first phone call I made to when I asked to put truck on a lift for a inspection the response was no problem. We will return in near future to purchase wife a preloved automobile.
May 11, 2018
If you are in the market for a new vehicle, I totally recommend contacting Tony at Jerry Ward Autoplex! I made a simple phone call and told him what I was looking for and what price range I wanted my payments to stay in and he showed up and showed out! He went above and beyond to make sure I was happy with what I was getting. I will definitely be back when needing a new vehicle. Thanks again Tony!
May 10, 2018
It was really a great experience
I’ve known Jerry and Russ for a long time and from the time I 1st spoke with Russ about this Tahoe all the way thru was just a smooth and efficient and pleasant buying experience. Great job to everyone.
May 10, 2018
Needing new car for expanding family
Mike helped us and he was very efficient and quick. He knew about each car he showed us and was very patient as we couldn't make up our minds. Finance department was also quick and got us a great interest rate.
May 05, 2018
I have purchased many automobiles in my life but I have to say, the experience I had here at Jerry Ward Autoplex was the best I’ve had. They are very down to earth, don’t try to push anything on you, very helpful in every possible way, and explain everything in complete detail. I would HIGHLY recommend this place to anyone thinking about purchasing a car, truck, or suv.
May 04, 2018
Recommend buying from Jerry Ward!
This was our first car purchase together. Norman was great to work with and the entire staff made the process go smoothly. We are enjoying our new ride and are so appreciative of the guys at Jerry Ward! We highly recommend giving them a chance whenever it’s time for you to buy your next ride!
May 03, 2018
Vehicle Trade in that was made EASY!
WOW!!!! The customer service goes above and beyond at this dealership! I went in to trade my Lincoln MKZ car for an SUV and found the PERFECT ride for me:) Mike Akers was so friendly, easy going, and such a pleasure to work with. His patience and knowledge of the different vehicles I inquired about was just TOP NOTCH!!! And Tim Long..well let's just say HE WILL MAKE IT HAPPEN for you financially where you can easily afford the payments and will go to the limits to get you the very best deal out there!! Amy Nolan is the bomb.com too!! I wish that there were more stars to give for this review bc the experience and professionalism among this elite group of folks was the cream of the crop if I must say:) Thanks so much guys for making my day PERFECT:) I am so excited and I LOVE MY NEW GRAND JEEP CHEROKEE!! Woohoo Abby Roney
Apr 27, 2018
When you need a friend
This is the second vehicle I have purchased from Jerry Ward and I returned because they were fair and kind. I appreciated Tony Dobson's patience and consideration in helping me find the right car for my needs with the right price.
Apr 26, 2018
I appreciate the fact that you can trust what anyone at Jerry Ward Autoplex tells you and they will stand behind what they tell you as well.
Apr 19, 2018
I rate Jerry Ward Autoplex 5 star because from the time I walked through the door I was treated like a royal customer! Norman Lee was my salesman and he worked very hard to get me the deal I wanted and he did with the help of the sales manager matt Dunn! They were both so very kind and professional and went out of their way for me! Also Jerry Ward was also very kind by thanking me for choosing them! I would never buy a vehicle from anyone else! Thanks so much Guys for making my dream come true!
Apr 13, 2018
Quick and Easy!
My husband and I were in the market for a used car, and knew exactly what we wanted. We were willing to drive anywhere in the country for the best deal on a vehicle that met our specifications, but were able to stay right here at home. We had searched and priced online for months trying to find the right car at the right price, but either the car was right for the wrong price or the price was right but the car didn't have everything we wanted. We had our eye on a Durango at Jerry Ward Autoplex and looked it up online before we ever talked to anyone at the dealership. The website was uncomplicated and informative and based on what we saw, we decided to stop in. All of the staff that we dealt with was exceptionally friendly. Garrett Quinn made the process quick and easy in a professional manner. He went the extra mile to make sure we were completely satisfied with our purchase! There was a clear line of communication the whole time. We had such a good experience at Jerry Ward, and for that we are extremely grateful! You won't be disappointed.
Apr 09, 2018
Making it happen!
Mike Akers was our salesman and he called us on our way to Paducah where we were going to look at another Honda Pilot. We had just left Jerry Ward Autoplex. He and Jerry worked out a deal that we were happy with so, we turned around and never went to Paducah.
Apr 08, 2018
Great teamwork. Very fast and efficient.
Norman Lee was our salesman and he was very fast and efficient. We would recommend this dealership. They were quick and responsive to our needs.
Apr 05, 2018
Needed another vehicle and so we decided to look around. Have seen so many good things posted about Jerry Ward Autoplex. But we did check other dealerships. But this one won out by far on selection, price,and very courteous salesman. If you are in the process of buying a vehicle give them a chance. If they don't have what you want they will keep you in mind. But they have a good selection or they did for us. Thank you Garrett and Tim for all you did for ud.
Apr 02, 2018
Great dealership, just purchased my 2nd car there
Great people to do business with, no pressure, good quality vechiles, professional small town feel! I would highly recommend them to anyone looking for a new ride!
Apr 01, 2018
Jerry Wards Autoplex
These guys helped out and made buying my Jeep easy and comfortable. They were very easy to talk to and get you the best deal possible.
Mar 22, 2018
Experience at Jerry Ward Autoplex.
I was very pleased with Russ Thomas' help in finding the right car. He was very patient and understanding on working toward purchasing my Nissan Versa. I highly recommend Russ, and the Jerry Ward Dealership. Sincerely Patricia Maggard,
Mar 09, 2018
Awesome, awesome, awesome!!
Tony was very kind and very patient even when I was frustrated he remained calm. He made sure I understood everything that was going on. He made me leaving in the car I wanted his number 1 priority.
Feb 27, 2018
I bought a Jeep Compass today, the salesman was Norman Lee!
Norman was very easy to talk to and knew everything about the Jeep, he was so helpful,i drove the Jeep around town , Norman was so nice about letting me take it to show my husband, I would say if you are looking to buy go see Norman at Jerry Ward's in Union City, he will treat you right!
Feb 27, 2018
Very helpful and straight forward
Had a great experience! We have bought other vehicles here before. Have never had a car/truck we didn't love. They were not pushy or condescending(whether they thought we were going to make a purchase or not). A very community centered and focused dealership...Very nice selection of vehicles, so if you are ever looking for a vehicle go see Norman and Tim!
Feb 26, 2018
5 star rating
They were courteous and very helpful as always. That is what keeps us coming back. They are very professional. And if we ever have a problem it has always been fixed and in a timely matter. I would recommend these guys to everyone.
Feb 17, 2018
They were very nice and efficient. They made buying a vehicle a great experience. They read worked hard to get me a vehicle that worked for me and my budget!!
Feb 13, 2018
Tony and Tim were very helpful in helping me and my fiance get the vehicle we wanted. They are willing to go threw what they need to, to help get you in the vehicle you want. Thank you guys very much for a great experience.
Feb 02, 2018
Amazing Salesman and team
I can’t express enough how pleasant my intire experience was at Jerry Wards Autoplex. I began talking with the Salesman Norman Lee and felt good about how he spoke with me and answered all my questions. This was the best experience I have ever had when purchasing a vehicle. Norman allowed me to take my time and drive several trucks and made sure I felt good about my decision. I truly believe the dealership as a whole gave me a grade trade in and deal on the truck I purchased. I also worked with Tim Long in the finance office and was well pleased with his explanation my loan as well as the extended warranty I purchased. I was then introduced to the service department for any future visits I might have. Overall I can not express my gratitude except to share this experience with my many friends and family. To sum up my experience, this has put hope back into what made this country great, just good hard working Americans that do what they do not only to make a dollar but to treat people with respect honor and kindness. WELL DONE.
Jan 26, 2018
Quick and friendly service
They helped me find what I was looking for right away. Great price and extras!!! I was able to choose a vehicle and drive it home the same day!
Jan 25, 2018
I have bought a total of 9 vehicles, 5 new and 4 used from Jerry Ward going back to 1984. He has always treated me very well and made me great deals on these vehicles. I recommend him highly if you are in the market for a nice vehicle. Thank you Jerry Ward, I enjoyed our experience on the purchase of my 2014 Ford F150 4×4. I love this truck.
Jan 24, 2018
Friendly, honest salesman
The staff is friendly and helpful answering any questions with honesty!! I would recommend this dealership to any of my friends and family. Visit this dealership and find out for yourself how helpful they are.
Jan 11, 2018
I requested information on a 2015 Altima and Tony Dobson called me gave me the information and sensed the urgency of me needing a car since I had wrecked mine and I had to return my rental the same day. Within 4 hours of the initial call I had signed the paperwork and was driving my new car. Now that is what I call customer service. He was very professional and really nice. Awesome sales person. I would go back to Jerry Ward Autoplex to get my next car.
Jan 10, 2018
Mike Akers found me the perfect car ! He refused to put me In anything that was junk or had a lot of miles on it . At Jerry Ward Autoplex they was excellent at communication , and very patient with me.
Dec 08, 2017
Excellent Teamwork and High Quality Customer Service
Jerry Ward Autoplex is a fine establishment and I would recommend their services to anyone looking to buy a car. I know their goal as a dealership is to make sales, but that wasn't their #1 goal the day I went in to purchase a car. They wanted to make sure my payments would be comfortable for me, and they did their very best to get me in the car that I've wanted for months now. My overall experience with Jerry Ward Autoplex was phenomenal beyond belief, but the guy that truly helped in the end, along with Jerry Ward, was Norman Lee. If you are looking to buy a car, then Norman is the man I would buy from. He went above and beyond any normal car salesman I've run into over this past year.
Dec 01, 2017
Jerry Ward and the whole crew welcomed us as soon as we pulled up. We told them what we wanted and what we could do and they jumped right on it. He is right, I have been dreaming it and they made it possible for me to drive it. Everything was a great experience through the whole process. Thanks so much
Nov 26, 2017
They went above and beyond for us.
Our truck was totaled at no fault of our own. We walked in to Jerry Ward Autoplex, explaining what had happened and we had to deal with the insurance. We told them we wanted another truck along with other things. It took us several weeks dealing with the insurance and working with four great men (Jerry, Norman, Mike, and Tim). These men went above and beyond what others would have done. They listened to us and found exactly what we wanted. We highly recommend them for all your needs.
Nov 25, 2017
We traded our Nissan Maxima for a much needed SUV. We were worried that we wouldn’t get much for our car, but Jerry Ward’s team went above and beyond to get us the most on our trade in. They worked hard to get us in a vehicle we never thought we could afford. We are super happy and would recommend Jerry Ward’s Autoplex to everyone!
Nov 10, 2017
supremely satisfied customer!
So happy to have worked with these guys. From financing to the delivery was spot on and easy. Everyone is kind and Tony stayed in touch with me all the way through. He treated me like an old friend. They made the dream of buying a late model car a reality! Thank you!
Nov 09, 2017
Purchase of a new family car!
We were so thrilled to be able to shop local for the perfect family car! Jerry Ward's staff was wonderful to work with and went above/beyond to find us what we wanted and needed within our budget. Our salesman, Norman, and Financial guru, Tim, spent so much time searching and running numbers to make our experience a seamless and stressless one! Thank you Jerry Ward's Autoplex for taking such good care of us throughout our buying experience!
Oct 27, 2017
Today I bought my first vehicle. I went in to Jerryward extremely nervous and unsure how to do it. Tony Dobson was the most helpful person and so wonderful to me! He had to work extremely hard to get me my car and he went above and beyond to make sure I left in a new vehicle and made even more sure it was the one I was set on. The whole experience was exciting and so easy thanks to Tony and the other employees at Jerryward! I will continue to use them and to recommend them to everyone!
Oct 25, 2017
My husband and I have nothing but good things to say about this dealership. Everyone there was very honest and open, especially our sales manager, Todd Petty. It was by far the best car buying experience we’ve had. They went over and beyond for us, finding us exactly what we wanted. Tim Long also went beyond his duties, and was great to work with.
Oct 25, 2017
Great service Russ is great to work with recommend them to anyone for car needs thank you for helping us out excellent customer service and very friendly
Oct 16, 2017
Jerry knew I was looking for a certain car and he found it! He called me immediately, worked out the deal, and I'm on the road! Very personable, makes you feel you are the only customer he has and he taught me everything I needed to know about my car. Thanks Jerry Ward!!
Oct 04, 2017
Great buying experience! From sales staff to finance, all was top notch! Stop by and see Tony! Great prices with a wide selection, A+ dealership!
Sep 29, 2017
Tony made the buying process easy from beginning to end. His patience with this very picky buyer was greatly appreciated! Go visit him at Jerry Ward Autoplex. Superb service!
Sep 23, 2017
This dealership was recommended by my son in law who bought a vehicle there. My car was totaled and I needed transportation, They have a large selection of low mileage per owned cars and the staff are all friendly and helpful. Our salesman Norman Lee was great he was a no pressure guy and super helpful and knowledgeable. Best car buying experience ever. Took no time at all and Tim Long hooked me right up with financing. Also was introduced to Adam Green service advisor. Everyone was super nice.
Aug 30, 2017
wonderful service will buy my next car from them
The sales staff are great. Norman Lee went over and beyond to get me a lower price and lower interest on my loan. He did all the leg work!. I can't thank him enough for all the help he gave me. I love my new car!
Aug 23, 2017
Norman and Tim are awesome at what they do. Highly recommend this dealership as they go well out of their way to accommodate your many needs.
Aug 22, 2017
My experience was quick and easy. Love my new vehicle. Norman was great to work with. He was easy to talk to and very attentive. Tim took time to explain all of my paperwork. When I trade again, I will definitely return.
Aug 20, 2017
Entire transaction went very smooth and fast. Happy with vehicle and transaction. Friendly and professional staff. Answered all the questions I had without hesitation. Excellent!
Aug 18, 2017
completely satisfied.. 5th vehicle
Norman always gets me what I need rather than trying to sell me what I do not need.. Asks the right questions pertinent to my request & looks for it...
Aug 17, 2017
My experience was far excedded at Jerry Ward Mtrplex . My Salesman Tony was very very patience with my questioning and decission making. I never felt pressured to buy his vehicle at anytime time I was undecided as to if I was going to purchase. He asked if he could help in anyway or do anything to help. But in the end i knew he had the right vehicle for me so i bought my truck. It was an hour drive home and i was so pleased with my decission. Wanda
Aug 15, 2017
Excellent from start to finish.
This process could not have went more smoothly. Everyone at the dealership was wonderful to work with, especially Tony Dobson. He was very straightforward and knowledgeable. We got exactly what we were looking in addition to a great customer experience.
Jul 26, 2017
Traded Sliverado Truck for Chevy Traverse
We have done business with Jerry for 30 years. Jerry is friendly, proffesional, courteous, and always responds to customer needs. Jerry has a proffesional and courteous staff. Jerry fulfills any request made during negotiations. If you want a great deal and excellent service, drive to Jerry Ward Autoplex in Union City, TN.
Jul 20, 2017
Good Customer Service
The staff at Jerry Ward were knowledgeable and willing to answer my questions. They quickly helped me decide on the best car for my needs. I completed finance application online in the comfort of my home and received support form staff to make the process as painless as possible. I was able to drive away in the nicest car I've ever owned.
Jul 16, 2017
The time that I spent was good. I was informed about cars, payments, and obtaining good credit.It will definitely be a memorable experience. I enjoyed the service very well that I encouraged my family to come and visit Jerry Ward and they did! I will definitely encourage anyone to take time to visit them. Mr. Norman help me to get a great car with reasonable car payments and Mr. long helped seal the deal. Who knows that can be your story too.What more could you ask for?
Jul 13, 2017
They were very helpful!! They were easy to talk to and understood everything I wanted in my new car. I would recommend them to anyone.
Jul 07, 2017
I HAD A GREAT EXPERIENCE BUYING MY VEHICLE AT JERRY WARD AUTO. MY SALESMAN, NORMAN, WAS EXCELLENT TO WORK WITH AND HE WAS HONEST. THE DAY I BOUGHT MY VEHICLE FROM THEM, I NOTICED A GASH IN THE SIDEWALL OF MY TIRE THAT I DID NOT CATCH BEFORE I LEFT THE DEALERSHIP. I CALLED NORMAN A FEW HOURS AFTER I LEFT AND TOLD HIM ABOUT IT. THEY ORDERED ME A NEW TIRE THE SAME DAY.
Jul 05, 2017
Quick, pleasant experience !
Mr. Dobson knew what we were looking for and did a great job posting choices online for us to see. The prices were below what we expected to see in our area. He was very friendly and helped us look over the vehicle to check it out. We would recommend Mr. Dobson to our friends and family !